1. AVAILABILITY
Product availability is indicated on the product detail page. There are different levels of availability:
- Product available: you can order it and it will soon be shipped to your home.
- Product not available, not in stock: if you wish to be informed when it will be available, enter your e-mail address to be notified when the product is back in the catalogue, many products are unique pieces therefore not can be purchased again.
All orders are subject to e-mail confirmation from the Graffeo Cravatte di Giuseppe Graffeo company. Please note that products featured on the site may be discontinued, and availability is not guaranteed. We have tried to optimize the display of the colors of our products but, nevertheless, the colors you see may vary depending on the monitors and may not be accurate.
The measurements included in the description are approximate therefore they may have a minimum of oscillation.
You can check the order details and the status of your order at any time in the dedicated customer section of the graffeocravatte.com website.
Orders placed by resellers are subject to a minimum order quantity of 30 pieces; below this quantity, orders will not be taken into consideration and for this reason cancelled.
2. PRICES
All prices are in Euros. Prices may vary without notice.
3. SHIPPING COSTS
The user is responsible for the transport costs associated with the delivery of the products purchased on the site graffeocravatte.com as specified in the order confirmation.
4. SHIPPING AND DELIVERY
Delivery is considered complete and possession of the product passes to you upon acceptance of shipment by the carrier.
5. RETURNS AND REFUNDS
Please refer to our Return Policy , which forms an integral part of these General Conditions of Sale.
6. BINDING AGREEMENT
The order confirmation by Graffeo Cravatte, these terms and conditions of sale and the other policies of the site, are the definitive agreement between you and Graffeo Cravatte regarding the matters contained in these General Conditions of Sale.< /p>
7. APPLICABLE LAW AND CHOICE OF COURT
The laws of Italy govern all matters arising out of, or in connection with, these terms and conditions of sale, including, without limitation, their validity, interpretation, construction, performance and application. All legal proceedings arising out of or about these Terms and Conditions of Sale will be brought exclusively in the city of Trapani, Italy.
8. DISCLAIMERS AND LIMITATIONS OF LIABILITY
There are no implicit or explicit guarantees beyond what is established in the confirmation of the goods contained in the order by Graffeo Cravatte.
Graffeo Cravatte will not be responsible for damages of any kind deriving from the use of the site. This includes (but is not limited to) direct, indirect, incidental, punitive and consequential damages.
Some states have laws that do not allow limitations on implied warranties or the exclusion of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.
9. SEVERABILITY
If any provision of these General Terms and Conditions of Sale is held to be invalid, illegal or unenforceable, the remaining provisions of these terms and conditions of sale will remain in full force and effect, to the extent permitted by law.
10. PRIVACY
The privacy terms and conditions govern the processing of all personal data collected i for the purchase of products through the website graffeocravatte.com.
11. CAUSES OF FORCE MAJEURE
Graffeo Cravatte will not be responsible for any delay or non-performance caused by circumstances beyond its reasonable control.
RETURN POLICY
The customer has the right to withdraw from the contract, without indicating the reasons, within 14 days, without any penalty, in accordance with the legal provisions in force, pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
In the event of multiple purchases made by the buyer with a single order and delivered separately, the 14-day deadline starts from the date of receipt of the last product.
To exercise the right of withdrawal, it is necessary to inform Graffeo Cravatte , Strada Statale 113 Km. 326, 100 n°47 91011 Alcamo (TP) ITALY, of the decision to withdraw from this contract through any explicit declaration to info@graffeocravatte.com
Following the withdrawal from this contract, Graffeo Cravatte will refund all payments made by the purchaser without undue delay and in any case no later than 14 days, from the day which Graffeo Cravatte is informed by the customer of the decision to exercise the right of withdrawal.
These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise established.
The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract.
Customers are hereby informed that any customs duties and import taxes are the responsibility of the customer. The relative amount is to be paid to the courier according to the methods that will be indicated by the courier himself.
If if customs duties/charges are found, the package will NOT be accepted and will be rejected (blocked in customs or sent back with any additional expenses always borne by the sender).
The Products must be returned:
- properly packed in their original packaging, undamaged, damaged or soiled and equipped with all accessories, instructions for use and documentation;
- with the transport document (present in the original packaging), in order to allow Graffeo Cravatte to identify the customer (Order number, name, surname and address);
- without evident signs of use, if not those compatible with carrying out a normal test of the article (they must not bear traces of prolonged use or in any case exceeding the time necessary for a test and must not be in such a state as to do not allow resale).
If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.
GRAFFEO CRAVATTE
SS 113 Km 326,100
91011 Alcamo TP
ITALY
Within 7 working days of receipt of the goods, the amount will be credited back with the same payment method used at the time of purchase, if possible (Credit Card on the website, PayPal).
COURIER
It is possible to ship your return by courier or other shipping methods. You must send the return at your own expense, using a courier of your choice. We are not responsible for any loss or damage to returned shipments.
PRODUCT REPLACEMENT
You can replace the ordered product within 14 days of delivery.
Rules for substitution:
- send a replacement notification within 14 working days of delivery of the order to info@graffeocravatte.com
- transport costs both outward and return are charged to the customer
- the customer is free to choose any courier
- The goods must reach the company within 14 working days from the delivery of the order.
NB We will not send the replacement item until we have verified the integrity of the replaced items and labels
The only expenses to be faced are the shipping costs of the exchange.
For more info, visit the dedicated page.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
Graffeo Cravatte does not provide explicit or implicit representations or warranties on the products on the website, nor on the goods for sale.
To the maximum extent permitted by law, Graffeo Cravatte disclaims all warranties, implied or explicit. This includes (but is not limited to) warranties of merchantability, fitness for a specific purpose and non-infringement.
There are no implicit or explicit warranties on the part of Graffeo Cravatte beyond what is set out in the order confirmation for the goods ordered .
Graffeo Cravatte will not be liable for damages of any kind (direct, indirect, punitive or consequential) deriving from the use of the site.
SHIPPING
The shipping cost is calculated automatically based on the total weight of the products ordered. You can see the exact shipping cost before completing your order.
1. DELIVERY TIMES
Depending on product availability, Graffeo Cravatte guarantees that your order will leave the warehouse as quickly as possible - from a minimum of 12 hours to a maximum of 7 working days.
How is it calculated?
Along with product availability, we must also factor in the time it takes to process an order. Orders placed via online payment (credit card and PayPal) with Express Courier delivery have the fastest processing and delivery time.
Types of payment and delivery methods can affect the shipping time. For example, orders with deferred payment (such as bank transfer) may affect the shipping date by a couple of days, as they are processed upon receipt of payment confirmation.
Once the order has been placed and the payment method and delivery method selected, the goods are given to the courier for delivery to your home.
2. SHIPPING COSTS
For deliveries by courier to the rest of the world, a flat-rate cost of € 20.00 will be charged.
Should there be a delay in the delivery of your goods, we will promptly contact you. If the goods are not delivered within 20 days, it is possible to request the cancellation of the order and the consequent refund.
3. DELIVERY TIPS
- If you are not present when the courier arrives, the courier will leave a notice of attempted delivery. Please contact the courier to establish another delivery date.
If this doesn't work, Graffeo Cravatte srl will be notified by the courier.
There will then be a notification via e-mail that the parcel will be in the courier's depot. Here it will remain for a maximum of 10 days.
After that, it will be automatically returned to Graffeo Cravatte.
- Check that the correct number of packages is indicated on the transport document.
- Check that the package is intact and unaltered (this includes sealing or closing strips).
- Before signing for the delivery, write, "Goods inspection reserved due to (tampering, breakage, damage, etc.)" if you notice anything wrong with the condition of your package.
- Report any damage within 7 (seven) days of receipt of the goods.
4. DELAY OR NON-DELIVERY OF THE PURCHASED PRODUCT
Before activating the procedure described below, it is advisable to check the package using the online tracking received on your e-mail address at the time of shipment and contact the reference courier for further details and information.
In the event of a delay or non-delivery of the purchased product for more than 20 days, it is possible to cancel the order by sending a request to ordini@graffeocravatte.com The communication can also be sent by fax to +39 0924 501002, at your discretion we will contact you by phone within the following 48 hours.
Once the request has been received and the various necessary checks have been carried out, within 30 days, the Seller will refund the price of the products purchased.