Yes, we ship to anywhere in the world.

Shipping in Italy is free.
For further information, visit the appropriate page.

Shipping abroad varies from country to country.
For more information, visit dedicated page.

Shipping times in Italy are 2-5 working days.
For more info, visit the dedicated page.

Shipping times abroad are 4-7 working days.
For more information, visit dedicated page.

Yes, you need to contact the courier to agree on the time and place of delivery.

You will receive several notifications from our courier. For more info:

• send an e-mail to amministrazione@graffeocravatte.com;;
• write to us through the chats on our social networks Facebook and Instagram;
• you can call the numbers 0924 501002 - 328 0361848.

If the order has not been shipped yet, we can ship everything in one shipment. Just communicate it via e-mail to info@graffeocravatte.com.

Yes, if it hasn't already been fulfilled. Just contact us at 0924 501002 and 328 0361848, send an email or write to us through the chats on our social networks (Facebook and Facebook instagram.com/graffeocravatte/">Instagram) and ask for Mr. Giulio.
If the order has already been processed, you can proceed via return.

If the shipment of the order has not started yet, you can change the status of the confirmed order by sending an order modification notification to info@graffeocravatte.com containing the codes of the items to be replaced. Subsequently, you will have to wait for the reply to the email that will confirm the modification of the order.

Yes, a substitution can be made.

Rules for the exchange:

• send a notification of exchange within 14 working days from the delivery of the order to info@graffeocravatte.com
• transport costs both outward and return are charged to the customer
• the customer is free to choose any courier
• The goods must reach the company within 14 working days of delivery of the order.

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NB We will not send the replacement item until we have verified the integrity of the replaced items and labels

The only costs to be incurred are the shipping costs for exchange goods.

For more info, visit the dedicated page.

• send return notification within 14 working days of delivery of the order to info@graffeocravatte.com
• the customer is free to choose any courier
• the return costs are totally borne by the customer
• the goods must reach the company within 14 days of delivery of the order
• we will retain the refund until we have verified the integrity of the items and labels
• the refund will be made using the same payment method made by the customer

For more info, visit the dedicated page.

In Italy, the costs to be faced are the shipping costs for returning the goods.
In Europe and abroad, shipping costs may add up to any customs fees, which vary from country to country.

For more info, visit the dedicated page.

No, you can see the next payment options below.

You can pay by PayPal and Credit Card (Visa, Mastercard, Discover Network, American Express, etc.).

Yes, it is possible to pay by bank transfer, by clicking on the "Bank Transfer" payment method within the Payment Check-Out.

Yes, only if you have a PayPal account, on eligible purchases from €30 to €2,000.

It will be possible to pay in 3 installments spread over two months, without interest and without management costs.

You can view and manage the expiry of your installments through the PayPal app. You can also prepay whenever you want, at no extra cost.

Yes, you can request it by email by forwarding your request to info@graffeocravatte.com.

Click on the little man icon located at the top right of the home and, subsequently,  on "forgot your password?" and follow the procedure that will be indicated to you.

Subscribe to our newsletter and you will periodically receive information on promotions and exclusive offers reserved for our members.

Of course, by sending a request via email to info@graffeocravatte.com at any moment, or by clicking directly on the link at the bottom of the newsletter.

For assistance you can call the numbers 0924 501002 and 328 0361848 or send an email.

Yes, via Whatsapp on the number +39328 0361848, and the chats of Facebook and Instagram.

Yes, you can buy one of our digital gift cards.

Choose from four vouchers: €80, €110, €180, €250 or €450.

You must enter the code received via email in the checkout field and it will be considered as a "discount" by our system.

Send an email notification to info@graffeocravatte.com: you will receive our response on the availability or otherwise of the fabric to be able to make the product.

Yes, discounts and exclusive promotions will be sent by subscribing to our newsletter.

No, we do not offer this service yet.

Not yet, but they will be available soon.

Yes, our scarves are unisex.

Yes. Find our collection of custom-made ties in the online shop.

Yes, we offer this service for free. For advice, you can call 0924 501002 and 328 0361848, send an email or write via chat on our social networks (Facebook and Instagram) and ask for Mr. Enrico.

No, they can be worn for any occasion and to be elegant every day of the week.

If you are looking for a specific product in our catalog you can use the appropriate search button in the menu and enter the product code (SKU)

• Access the area dedicated to resellers directly from the menu
• Fill out the form
• Make your request in the "Your message" field

You will be contacted by one of our sales managers to start the collaboration.

The minimum number of products to order to become our reseller is 30 pcs. For more information, fill out the form on the Resellers page or send an email to info@graffeocravatte.com

No, we have resellers present in physical and online stores both in Italy and abroad.

Yes, for more info contact the numbers 0924 501002 e 328 0361848, send an email to info@graffeocravatte.com or write to us via chat on our social networks (Facebook and Instagram) and ask for Mr. Enrico.